Refreshing the HBO Go web page from which you are getting the HBO Go authentication problems. If this quick fix fails to resolve the issue, then follow the steps in the solutions below.

How do I fix HBO Go not letting me sign in?

1. Hard refresh your browser

As hinted earlier, a refresh could repair the problem when HBO Go won’t let you sign in. However, refreshing, in this case, is not merely hitting the Refresh button. Browsers typically let you perform hard reloads using different key combinations. On most browsers, you can do a hard refresh by holding down the CTRL key while hitting Refresh.

2. Log in with the website of your TV provider

You should be able to sign in here. If it doesn’t work, then contact your TV provider to reset your password or continue to the second solution below.

3. Update your web browser

The next step in troubleshooting the issue when HBO Go is not letting you sign in is to update the internet browser you’re using. A quick way of getting this done is to perform a Google search. Visit Google and type in the search field the name of your web browser and the word update. Most browsers would also provide easy ways to update the application via the website settings page. Once you update your browser, it is advisable to restart your computer before retrying HBO Go. If HBO Go was not letting you sign in due to an outdated browser, then the issue would be resolved.

4. Clear your browser cookies and cache

Chrome: SPONSORED Firefox: Safari: Microsoft Edge:

5. Try logging in with a different browser

Users who complained about HBO Go authentication problems have also resolved the challenge by switching browsers. Now, we don’t recommend that you try logging in to HBP Go using any random browser. The latest versions of the following browsers are recommended for using HBO Go hitch-free:

Opera Google Chrome. Mozilla Firefox. Microsoft Edge. Safari (version 10 and above). Internet Explorer 11 (only on Windows 10 computers).

Note: For more information about HBO Go’s web browser requirements, you should check out this guide. Apart from the recommended browsers, HBO Go may not let you sign in if your internet speed is slower than 5.0 Mbps. The above solutions are recommended by the company for solving HBO Go authentication problems. You no longer have to worry about HBO Go not letting you sign in if you follow these steps closely. However, if all fail, you can reach out to HBO Go and submit a request. If these still not working, we recommend Disney+. It relies on technology developed by Disney Streaming Services a technology subsidiary of The Walt Disney Company. Here you can watch original Disney movies and shows. ⇒ Get Disney+

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